SAMOA VICTIM SUPPORT GROUP

HELPLINE

+685 800 7874
Presidents Corner

Vision

To ensure that those affected by violence, offenders, and those in need of assistance receive high-quality services that support them to transform their lives for freedom, happiness, and overall wellbeing.

Mission

To be recognized in Samoa as the leading organization that supports communities and villages through:

• Providing high-quality services for victims of crime and those in need of assistance
• Offering counselling for individuals at risk of offending and those who require support
• Supporting individuals who are at risk of becoming offenders
• Providing counselling for families and villages to ensure safety from violence
• Advocating for the needs and rights of those with long-term life-impacting conditions

Core Values / Guiding Principles

Core Values / Guiding Principles:

→ WE SUPPORT
→ WE ASSIST
→ WE CARE
→ WE ARE YOUR FAMILY

Village Reps

SVSG Village Representatives

what makes us different

The Roles of SVSG Village Representatives

1. Community Liaison

Village Reps act as the direct link between the Samoa Victims Support Group and their village. They help communicate SVSG programs, services, and responsibilities to families, village councils, church groups, and youth.

2. First Point of Contact for Assistance

They are often the first people in the village to identify individuals or families experiencing violence, abuse, hardship, or any form of vulnerability. Village Reps ensure that these cases are safely referred to SVSG for immediate support.

3. Advocacy and Awareness

Village Reps promote awareness about safety, protection, and human rights. They help share information about:

Preventing violence
Supporting victims
Protecting children, women, the elderly, and persons with disabilities
Encouraging peaceful and respectful family relationships

4. Case Support and Follow-Up

They support SVSG by: Monitoring cases referred from the village Following up on welfare needs Ensuring that victims remain safe Updating SVSG on any changes or emerging risks

5. Community Mobilization

Village Reps help organize community-based SVSG activities, such as awareness programs, training, fundraising, and partnerships with schools or churches. They help mobilize village support around SVSG initiatives.

6. Confidentiality and Ethics

They must uphold the highest level of confidentiality, professionalism, and respect when dealing with sensitive information. They act without bias and avoid involvement in village politics or disputes.

7. Support for Rehabilitation and Reintegration

Village Reps assist in reintegrating survivors or offenders returning to the community by promoting acceptance, safety, and supportive environments.

8. Reporting and Documentation

They are responsible for documenting case referrals, incidents, community concerns, and program activities, and submitting these to SVSG according to policy requirements.

9. Promote Safety and Protection Practices

Village Reps encourage families and villages to adopt safe and protective measures—ensuring that vulnerable individuals know where to go for help and that the community understands its role in preventing violence.

10. Representing SVSG with Integrity

They represent SVSG’s values of support, compassion, and unity. Village Reps carry the identity of the organization within their community and must conduct themselves in a manner that reflects trust and service

VILLAGE REPS HANDBOOK

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